No reimbur*****t for poor line speed or intermittent service by Afrihost

I have had 15 months of poor connection speed issues with Afrihost. Finally, the problem seems to have been resolved and I have asked for pro-rata reimbur*****t. Their T&C fineprint, which I was referred to today, states "Any refund will be made to the client by Afrihost, which has sole discretion whether to accept the client’s claim. Such credit will exclude any claims for slow access, intermittent service and any other fault type except no service faults."

So, slow access or intermittent service is not a valid reason for reimbur*****t, even after 15 months of issues. I have had enough.