No real service from Afrihost.

I recently tried to enquire from Afrihost on processes and procedures on transferring my website/domain with all its needs to Afrihost. Their website is giving a lot of information, but unfortunately the information provided does not make any sense to the normal bloke that is not tech savvy such as myself. In trying to better understand, I requested a sales rep to contact me directly, and explain to me in simple terms that I can understand however, the person who emailed me only keeps referring me to the Afrihost website, after already explaining to the sales rep that their website does not make sense, and that I require a sales rep to contact me. After 7 emails over a period of 2 weeks I am nowhere closer with Afrihost, and if this is the kind of service they offer, I would not recommend them to anyone. We have a well known global organisation with hosting needs and I most certainly will NOT host with Afrihost. I implore anyone considering Afrihost to please consider all your option before choosing. If you understand the hosting options on their website and know what you want, then great! but I have so many questions that are not necessarily addressed on their informational and require someone other than a robot or jobsworth to actually do the effort and pick up a phone.