No proper customer support but AFRIHOST was paid

I have a router with Afrihost for 100GB every month we have no connection for about 3 days, the last month we are still off because apparently MTN has suspended my simcard. I was told by Afrihost that the simcard is now unsuspended. However I still dont have connection. The whatsapp helpline is useless because I get steps to apparently resolve this issue but I am not home to do this and I was told that Afrihost cant do anything to further assist me. because i need a LAN or WIFI to resolve my issue. Of which I dont have. And Afrihost dont care that I now struggle with their device but I have paid for my monthly subscription. So if I fail to follow the steps on their emails and whatsapp messages because I dont have LAN or Wifi I must go without WIFI they cant help me further.

I am disgusted by this service.