No Proper Communication regarding Outstanding Invoice

Once again, you disappoint. I had fibre and a sim card data bundle with you 2-3 years ago. I eventually cancelled our fibre line as I migrated to another ISP, and shortly thereafter I stopped using the sim card (around February 2019 I stopped using the sim card). In October 2019 I signed up a hosting package with Afrihost, under my new email address (but still with my ID nr, the same ID nr I had used previously for the fibre and sim card bundle). I've had my hosting package for the past 4 months, and no mention was ever made of an outstanding balance for the sim card. I called Afrihost at the end of January this year, enquiring about a fibre line as we are moving to a new townhouse in a new area, and it would be in our best interest to go with Afrihost as they are offering free installation with VUMA in this specific area. Even when enquiring telephonically, no mention was ever made about any outstanding balance. The agent said I can place the order for fibre on the 20th of February, as it only takes a week for installation, and the installation would be done by the time we move in on the 29th of February.

Fast forward to last week Thursday, I went online to the Client zone, and placed my fibre order. The order was completed successfully, and then suddenly I was locked out of my account. Confused, I called Afrihost, and after 30min of the agent trying to figure out what the problem is, I was finally told that the reason my account was locked, is because I owe money! I demanded more information from the accounts department, as I was completely unaware of any monies owing, and finally they sent me a statement, showing that a debit order bounced in February 2019, and that is why I am owing them! However, I have a few problems with regards to this. 1. You have no proof of ever communicating with me regarding the outstanding balance since April 2019. All you did was send an email - the last email being in April 2019. Nothing since then, and NO phone calls or SMSes! 2. When I signed up for a hosting package in October, using my same ID nr, why didn't you contact me then regarding this outstanding balance????? Why wait until now, almost a year later????? If I had been reminded about this a few months ago, it could have been sorted out then. I haven't budgeted for settling this amount now, and now as a result it has delayed my whole fibre order which is something I wanted to avoid!!! This is very poor communication on your behalf, and is making me think twice about signing up fibre with you again! Also, I can't even access my bank account that far back, to even confirm whether the debit order has indeed bounced! Now I have to try and make time to go inside a branch to request bank statements in order to investigate. This is really unacceptable!

Also, the amount for the supposed bounced debit order is only R109, but you have been adding on admin fees so now it is R298!!!!! I am not willing to pay these admin fees, as there was no proper communication regarding this outstanding invoice.

I want this sorted out ASAP so that I can proceed to finalize the fibre order this week still.