No one cares

I have not had internet connection since the 26 October 2015. Reported the issue to Afrihost who went through their usual trace route and speed checks after recreating the port how many times. Fault was eventually logged with Telkom as Afrihost manages my line. I did not receive feedback from quite some time until I had to call again to speak to a supervisor. Supervisor escalated the issue. Still no Telkom technician. Phoned numerous times until I threatened to cancel. The very next day a technician was dispatched. The issue was not resolved. It took another couple of hundred Rands before a techie was sent again. Problem was again not resolved. He told me that a Level 2 techie would be needed to fix the line. Still waiting and still no response from any one until you phone and waste even more money.<br> <br> What is the point of having your line managed by an ISP if they are of no use? Afrihost gave me an extra 30 + 30 Gb, but there is no point in having this if you can access any internet. <br> <br> The excuse is that the area is very busy and there aren't enough technicians, but they are all quick to take your money at the end of the money.<br> <br> Very disappointed!! I'm glad I've cancelled!