No network afrihost.com & bad services

Worst service I have never seen since I started using afrihost as a service provider for in 2011for my domains and later for my fiber. I not sure why i decided to move all my internet services with afrihost but they are our service provider for our fiber. they connected us via octotel or vuma tel sometime late last year when we moved to our new house, the problem we having is that the internet keeps buffering and cannnot watch a full programme on tv without buffering or finish a 30 minute meeting without been kicked out for up to 4 or more times. I contacted them 2 weeks ago and i did a troubleshooting with one of their so called technical assistant (cannot remember name) but still nothing changed and after promising to log a complaint for me it was not done, i then called again last week on wednesday last week 6/04/2022 same thing happened with the technical guy i spoke to and still did not log a faulty for me even when he promised me he will. because i did not get a call or reference number again as before, i called back on friday 08/04/2022 morning around 09:15hrs and spoke to sipho who kept wnating to do a trouble shooting with me after explaining to him my problems and telling him that we have done that twice already but still kept wanting to do the same sh*t al***** again. he then agreed to escalate the matter after i requested to speak to a manager. he even went on to tell me that if we do not do the troubleshooting the case will be closed without them doing anything i asked why it will be closed before them contacting me to find out what my issues are. he gave me a reference number for the case, but only received an email during the day which asked if the problem was still persisting i responded that it was after checking my connections as the claimed to have configured the line and there has been no respond since the friday. today monday 11/04/2022 i called afrihost and spoke to Fredricka who also wanted to to do the same sh*t of troubleshooting and would not want me to speak to a manager and insisted that i tell her my problem and she will tell the manager otherwise they will not take my call. i then had to tell her my problem and i was put on hold for over 20 minutes while she speaks to the manager. she then came back online only to tell me that the manager will call me back she was on another line. i then said to her i hope she will call back and even mentioned to here that i know she will not call me back i asked the manager's name and was give to me as itumeleng. and guess what the silly manager did no call me at all as i write now at 21:55Hrs 11/04/2022 i still have no call from her maybe she is till on the that line that she was on. I advise people to stay away from afrihost.com if you can i will be soon moving my services coz this is so pathetic and being treated as if the services are being given for free. i am not sure why call centre managers never want to speak to clients they all the same but it just shows what type of business have have in SA and the directors or manager if the businesses seem not to give a hoot about it.