No Joy just a vicious game of cat and mouse.

I am at a loss. I have been going back and forth with agents from Afrihost regarding a line installation that openserve was supposed to have actioned for 14 days straight. Everyday I find myself recovering an email from someone different and the dismissive tone of some of these emails really is enough to put someone completely off their services for good. “We will escalate the matter to openserve and report back” has been the refrain but I have no feedback whatsoever. One agent even went as far as to tell me to go outside and try to pry open the grey fibre box and take a picture of the inside knowing full well that the box is build to be open by technicians only. Like, is this *****? It is at least insulting and at most a hostile situation. I work from home I cannot afford to be offline for this long with no indication of when I will be able to connect again and yet I cannot even get a timeframe from them. This is my livelihood. Is anyone else experiencing this level of hostility from this service provider?

I am seeing that it seems to be their MO to lead their customers this way and that with no joy, do they know of their reputation? Is it intentional?