No Joy in Fibre from Afrihost

I placed an order for fibre with Afrihost on 10th April. A router was promptly sent out — only for me to discover that my new complex had no fibre installation in place at all. This is basic information that should have been checked before dispatching any equipment.

After going through the hassle of finally getting the installation completed, I provided the required FRG number only to be told it had expired. I then contacted Afrihost, only to be informed there was no record of the installation — despite the fact that it had clearly been completed.

Instead of assistance, I got into a back-and-forth argument for over 10 minutes trying to convince support of something that had already been done. Eventually, I was forced to cancel the order and request that Afrihost collect their router.

To my disbelief, my account was still debited for the router and courier service. This is unacceptable. I was misled, dismissed, and then charged for a service and product that were never properly activated.

Frankly, it feels like Afrihost is more focused on selling routers than actually providing fibre.