AB
Andre B
1 reviews | Active since May 2011
12 Aug 2015, 09:31
No joy although very polite.
We cancelled our service with Afrihost due to very slow internet and no \pure internet joy"as Afrihost advertise. Our telkom line should have been migrated back to Telkom on the 31 Aug. I spoke personally with Poelie and Ria who apologized and said to me that is a mistake from Afrihost side. I emailed the support staff at least four times and all I get is \""The order to migrate your line back to Telkom is still pending"
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Afrihost.com's replyOfficial
12 Aug 2015, 10:33Hello abebarnard,
As per our conversation earlier today, I've created a free test account on your profile for use on our new AfriGreen Test ADSL network. You are by no means obligated to use it, nor keep the account, but we would really appreciate you trying it out, and letting us know if you feel there is an overall improvement in your experience.
With regards to your migration, our Telkom Service Manager is currently investigating the reason the migration failed, and the moment we receive an update from Telkom we will contact you directly with the update.
If you have any questions or queries with regards to the above query you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
As per our conversation earlier today, I've created a free test account on your profile for use on our new AfriGreen Test ADSL network. You are by no means obligated to use it, nor keep the account, but we would really appreciate you trying it out, and letting us know if you feel there is an overall improvement in your experience.
With regards to your migration, our Telkom Service Manager is currently investigating the reason the migration failed, and the moment we receive an update from Telkom we will contact you directly with the update.
If you have any questions or queries with regards to the above query you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Afrihost.com's reply12 Aug 2015, 10:33
Official
Hello abebarnard,
As per our conversation earlier today, I've created a free test account on your profile for use on our new AfriGreen Test ADSL network. You are by no means obligated to use it, nor keep the account, but we would really appreciate you trying it out, and letting us know if you feel there is an overall improvement in your experience.
With regards to your migration, our Telkom Service Manager is currently investigating the reason the migration failed, and the moment we receive an update from Telkom we will contact you directly with the update.
If you have any questions or queries with regards to the above query you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
As per our conversation earlier today, I've created a free test account on your profile for use on our new AfriGreen Test ADSL network. You are by no means obligated to use it, nor keep the account, but we would really appreciate you trying it out, and letting us know if you feel there is an overall improvement in your experience.
With regards to your migration, our Telkom Service Manager is currently investigating the reason the migration failed, and the moment we receive an update from Telkom we will contact you directly with the update.
If you have any questions or queries with regards to the above query you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.