No ISP no internet

Very disappointed with the service. Since the fibre installation, I have had no internet access and have been unable to speak to an agent directly. The company seems to rely solely on WhatsApp messages and support tickets, making it difficult to get assistance when urgent help is needed.

The router was not set up during installation, yet I was charged for this service. I am now left struggling to configure everything myself because the installation team failed to complete their part of the job properly.

Despite logging support requests, I am still without internet. Overall, this has been a frustrating experience, and the lack of customer support has only made matters worse.