No internet service for Week, No solution in sight

I was very impressed with Afrihost until now. I haven't had internet since Tuesday, 31 January 2023. This a a full week now. I contacted them on Whatsapp and then having to send an email request because the whatsapp line only works from 8am to 5pm. I got a very lengthy email explaining what to do on the ticket logged. But I also managed to get hold of someone on Whatsapp, which guided me through the process (AFTER having to wait an hour for them to respond - which is unusual based on past experience).

The online technician took me through the process and we couldn't get the issue resolved. A ticket was logged for a technician to come. Then the next day I followed up again, and the technician again took me through the same process and still no internet working. As I need to work, I wasn't at home to test in time for the whatsapp line. Then logged a "Call back" and the agent called back at 10pm. Which I gladly took and he tried also. A second call was logged to get a technician out to come see what is the error and resolve it. I followed up on Monday, only to be told I cannot count Sunday. I was also told "I just have to wait for the technician to call me".. I then contacted and logged a ticket again for a status update on the open call. The reply to me is every time just "the call is still open. So the technician is busy investigating the issue. I must wait for the technician to call. They cannot give me a ETA". This I said to them must be escalated as their supplier is letting them and me down. I was on a whatsapp assist now for more than two hours. Actually making some progress. Well that is what I thought. Then the agent when I got an error on the fibre box test via LAN cable, suddenly wasn't willing to continue as they got a message "that there is an outage in the Benoni area." . I said to him that Benoni is very big. The neighbour next door also has Afrihost and he is not affected. So clearly that cannot be the cause for stopping this now. But he just said I will have to wait. I asked when will I know when can contact them again - "he said, Tomorrow" . Another day without no internet. When I saw the guy next door had internet, I immediately queried it again on whatsapp and the agent just said - "sorry you can check the status updates on this link....." and " apologies for the inconvenience caused". I appreciate the apologies. But when their is no plan to get this sorted and really understand if my issue is the same as the current "Outage", it very frustrating. My problem didn't start today. it started a week ago, so surely it isn't related? But there is no logic or willingness to escalate or get it resolved fully.

I am having to pay for a week's service where I haven't had any internet service. will they credit me the missed service? doubt it.

This is very disappointing. I moved to Afrihost from a POOR Vox experience.. Don't know where to now and what to do???????!

Doubt any management will address this issue or get me some assistance. See no Business reply on any of the other complaints either. Sadly. Just very disappointing.