No internet service, due to billing.

We signed up for a fibre package after vuma reach installed the lines. I paid first subscription almost a month before line was activated. Thereafter line was up and running for a month. When it came to payment time I contacted Vuma reach and afrihost via he app and phone as the payment did not go off my credit card or debit order. I listwd both sets of bank details as I did not know where they would debit from. Our internet was switched of on the 18th August. To date we still have not been activated as we did not receive a payment link to make payment according to afrihost. Vuma is blaming afrihost and afrihost is blaming vuma. We have spent hours on the phone trying to sort this out. Yesterday I was told that my line has been canceled ! What the hell is going on? I need internet as I work from home and have sufficient funds on both accounts. I have not received any payment link no one debited my account as discussed and I have been without internet for days now. Should I rather just cancel and move on th another service provider??? Afrihost representatives are completely useless. Why can't I just pay and my service gets activated??? This was no fault of mine!