No internet. No support. Nothing. The Worst of the worst

I have had no internet for over one week, my online business is standing still, I called Afrihost support center on Sunday and spoke with a Portia S, she went through some troubleshooting steps and told me something about a Undersea cable failure in Congo. She sent me questions, I answered all and sent it back to her on Monday, She responded by saying she forwarded my request to Rain. Five days went past, No response from afrihost or rain. I see Afrihost is making jokes on twitter about Star trek, it shows how concerned they are about their customers. There is no one working at the Afrihost support center. Rain providers have probably gone under the deep sea to fix the cable fault in Congo since they are not responding to my emails.

On Monday I will be contacting my bank to recall the debit orders, I paid for this month but I have got no internet whatsoever. My online business is standing still, I will probably miss my bond payments since I cannot fulfill any orders on my websites.

I understand that these undersea cable failures are not Afrihosts fault. But I am very shocked that Afrihost got no plan B for situations like these. Such a big company with absolutely no brains steering the ship. I really hope you lose all your customers afrihost then your ship will sink.