"No internet joy" - Terrible service delivery.

Three days ago I needed to make some adjustments to my router at home, so I reset the router. After resetting my router I could not gain access to my internet connection or reconfigure my router. I've been dealing with Afrihost to try and resolve the issue but I still have no internet connection and can not reconfigure my router. I've dealt with 9 different Afrihost employees over the last 3 days, in the defense of the last employee I dealt with, I was out at the time he called and therefore he could not assist me. (However he gave me some advice and I did what he told me to do when I got home and it still didn't work). All other employees committed to calling me back when they couldn't resolve the issue or when I was home from work later that day and up until now, not one of them have called me back. One of these employees was even arrogant enough to tell me that the solution was to buy another router but I know it's not the router that's faulty because it was working perfectly up until I reset it. I've spent hours on hold waiting in the queue to speak to someone who could assist me but still today, nothing has been resolved. During my frustration, I requested to speak to a manager (multiple times), the same arrogant employee who told me to purchase a new router, responded to my request to speak to a manager by saying, "my manager is to busy". After saying that the managers are to busy he then placed me on hold for 20 minutes until I gave up and put the phone down. Again my frustration built so I sent a mail to the CEO of Afrihost and received an automated response saying "due to the high volumes of mails I receive, I might not respond to your mail" and then did not respond to my mail, so I tried banning my head against the same wall the next day and sent another email to the CEO, this time I didn't even receive an automated response. When emailing the CEO, I copied in their support team on both mails, received tickets number for the open calls and received no response for the support teams as yet.

I have tried calling Afrihost (multiple times), I've tried dealing with the online chat team and sent emails to their support teams and nothing has worked.

I can't believe a company could have such a terrible service delivery and no access to deal with a manager when you receive no joy from the employees. Ironically the slogan is "pure internet joy". I have not received internet joy from Afrihost.