No internet from Afrihost - no help

Horrid customer support. My internet cut as the month started. I logged the issue immediately. Was told the MetroFibre line in the area was done (even though i was the only unit in my complex affected - ie basically **** to). Everytime i follow up im told a new story. In the end it always comes down to 'its metrofibe, weve logged an issue'. No timeframe, no one has contacted me, no way to follow up... just told to sit and wait and basically pray and hope it comes back