No internet for nearly a month

I’ve been without fibre for three weeks now, and despite numerous calls to your support team, the service has been nothing short of appalling. I’ve been passed from agent to agent, with empty promises and no resolution.

To make matters worse, the blame has somehow shifted to me and now I’m expected to pay for the issue?

Leonard, in particular, provided one of the worst customer service experiences I’ve ever had. Absolutely shocking.

I sincerely hope Gian sees this, because as a long-standing customer, I am deeply disappointed and appalled by the way I’ve been treated.