No Internet for more than 2 weeks

My internet went down on the 10th of December. I receive communication that problem is escalated to Telkom but no real information on the service that I pay for. Not what the problem is or how much longer it will take. I perform a support service at my work and need the internet for callout. I now have to travel from Pretoria to Johannesburg if anything goes wrong and I need to provide support. Paying for a service that I have been unable to use for more that 2 weeks.