No internet for a month managers ess helpful

I have had no Internet for a month nobody can tell me the problem. When I spoke to the manager he was less helpful than the general staff but more aggressive. The operators promise to call you back but theses a better chance of the government keeping promises then Afrihost. The consultants can't do the job I get more information grime calling Telkom directly even thow Afrihost charges me to manage my account with Telkom. Just goes to show they will help you sine up but when you need them you are left to help yourself. I have bell with 3 ISP and Afrihost has given the worst service. They give you no help try will not even offer an apology all you get is a bill. I have hat to pay for extra cellphone data to type this as well as the ADSL line I can not use. I reported a fault in March they des the fixed it however they did not I had to re report the fault on the 9 of April since then it was escalated 3 times but now on the 23 of April I still have no internet nor feedback.