no internet for 6 days and i work from home!

unacceptable service from afrihost and vumatel! Bonolo N, Ryan S, Thulanie N, Mbali, have all been in contact with me via whatsapp chat. ALL COULD NOT HELP. I contacted Afrihost on 07/07/2021 to inform them that my internet is down, they told me a ticket was logged as they could not assist. I received an sms from vumatel saying that they would contact me as they need to have access to my premises to find out what the issue is. I received no further communication from Vumatel. I kept in contact with Afrihost each day, and all they could say is that they escalated the problem and that i need to be patient. Today Thabo M, told me that my old ticket was closed by vumatel and cant tell me why. He logged a new call for me and i am yet to receive a response. My husband and i are both working from home and have had to buy data in order to work, and at the end of the month i will be billed fully even though i went so many days without internet. Unacceptable. I want this sorted today!!!