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Bianca L

1 reviews | Active since Jul 2011

20 Nov 2024, 08:47

No internet for 2 days counting

The option for zero stars is not available. That is why you get one star.

For 6 months I have been paying for a 200mbps line but could hardly get speeds of 100mbps. After numerous emails, callouts from vuma, countless calls this issue could not be resolved.

We have now cancelled with Afrihost, and now the circus has reached its finale. Our line is supposed to be cut on 1 Dec 2024. For no reason our line was cut on 18 November 2024 at 11h30.

Afrihost has no answers. The client must just wait. My favourite was the call centre agent who told me I must just imagine how they feel to be handeling these calls. Are you serious? How must I feel not being able to work having clients screaming at me?

We are going for day 3 of no internet. But don't worry they will reimburse me for the down time. The R35 per day is sure to cover ALL my petrol and data I had to buy while the internet was down.

Afrihost is absolutely pathetic. Stay away.

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