no internet for 2 days

We woke up on New Years Day with no internet connection. The ISP is Afrihost with Frogfoot providing the connection. The fibre will be on for about 5 minutes and will follow with at least a 30-minute downtime. We’re now on our second day with no connection. As I am typing this, we’ve been without internet for 3 hours. Afrihost is extremely slow with their communication and has not provided me with answers or solutions. Frogfoot have provided zero communication or feedback. I need to get work done and my business is suffering under this lack of responsibility from Afrihost and Frogfoot. If I remember right the same thing happened on New Year’s Day 2024. If Afrihost or Frogfoot were serious about keeping their clients happy they would have provided us with immediate connectivity and discount or cash back on the downtime we had.