No Internet Connection for more that 24 HRS no effort from agents to give proper answers just "Generic sorry for the inconvenience" responses

On Saturday 25 Oct I woke up with no internet connection. I jumped on the whatsapp chat immediately. I was assisted and told by the agent he reset my profile and I needed to switch the router off for 5 mins which I did with no success.

He then logged a Ticket 5ARK25125 and told me a Tech from Opeserve will contact me. As it is its now Sunday 26 October 08h47 and after having to follow up again I am getting the same generic responses from the Afrihost agent.

I pay for a service and expect it to work and I understand there are possibilities where there are tech issues BUT I DEMAND AS A PAYING CLIENT to get proper explanations as well as reasons as to what the issues are that keeping me to make use of the product I pay for. Tomorrow is Monday and I need this service to WORK i have already used 6GB of mobile data since the issue transpired. Resolve my matter ASAP or I am cancelling my agreement with Afrihost ID *** Contact number ***