No internet and poor customer service

Poor customer service experience from the Afrihost Fibre department. There was an issue since Monday 19/04/2021 and it was resolved yesterday at 5pm. Today at 09:10 whilst I was in a Teams meeting, the internet stopped working. I called and spoke to Refilled Mogatwe and advised about the disconnections and she advised that there was a fault with the network. I asked if I could speak to a manager and she advised that Warren Lawrence would contact me on the mobile number that I provided her within 30 minutes. Nobody called. I called again at 11:14 and spoke to Mandla Chonge and he advised that there is a network problem and the team is working on it. He could not provide me with an ETA and I asked to speak to his manager, but the manager was always busy and could not take my call or call me back. I was on the call for more than 45 minutes. I still have no connection and the customer service is extremely poor. AFRIHOST does not value me as a customer and this has caused me and my family extreme inconvenience as my husband and I work from home. False promises, poor customer service and NO SERVICE DELIVERY! I pay for a service timeously every month which is not being delivered. This is unacceptable and I want answer's.