lS
louisa S
1 reviews | Active since Feb 2013
16 Mar 2015, 16:31
No Internet AGAIN
You are supposed to support your subscribers - please advise who can I claim from since we pay you every month - MTN was down last week for 3 days and again this morning with no manager or supervisor available - customers are expected to phone MTN and find out what is happening - this is your job - we pay you and we have a contract with you.<br> <br> I lost business today - please advise how do I claim for this? Your MD hasn't even responded to an email we sent last week so clearly we not that important.
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Afrihost.com's replyOfficial
22 Mar 2015, 19:51Hello L Sygo,
We apologise for the downtime.
As you may know, our mobile data provides access to the MTN network. Their coverage team remains the best place to get information regarding their network and any problems on it.
Based on the information you have provided on this query, you have not connected to the mobile data. This could be a result of incorrect settings. Our team will be in touch to assist with getting you connected again.
Regards
The Afrihost Team
We apologise for the downtime.
As you may know, our mobile data provides access to the MTN network. Their coverage team remains the best place to get information regarding their network and any problems on it.
Based on the information you have provided on this query, you have not connected to the mobile data. This could be a result of incorrect settings. Our team will be in touch to assist with getting you connected again.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply22 Mar 2015, 19:51
Official
Hello L Sygo,
We apologise for the downtime.
As you may know, our mobile data provides access to the MTN network. Their coverage team remains the best place to get information regarding their network and any problems on it.
Based on the information you have provided on this query, you have not connected to the mobile data. This could be a result of incorrect settings. Our team will be in touch to assist with getting you connected again.
Regards
The Afrihost Team
We apologise for the downtime.
As you may know, our mobile data provides access to the MTN network. Their coverage team remains the best place to get information regarding their network and any problems on it.
Based on the information you have provided on this query, you have not connected to the mobile data. This could be a result of incorrect settings. Our team will be in touch to assist with getting you connected again.
Regards
The Afrihost Team
Best regards,