No internet access and no solution

Our fiber was installed on the 10th November.To date we have no internet access,despite the help desk being called 6 or 7 times,each time for more than half an hour. We still have no internet and keep being told that all is correct with Afrihost and the Vumatel setup and that they will come back to me. Nobody calls back. Eventually we call again only to go through the entire set up process again and again.

What is happening with Afrihost?I am not used to this type of service from you guys. Please solve my issue and get me connected.