No Internet

My fibre line has not been working since last Thursday (15 April).

I spoke to an agent and I was told that there was a fault in my area. About 3 hours later I called again to find out what was the status. I was told they are still working on it.

Later when I phoned I was told that it was in fact not a fault in the area, but my line has been suspended. It will take 48 hours to resolve.

It has now been 5 days, with a lot of frustration with the agents telling me that it has been escalated.

Today I spent more than an hour on the phone being sent from department to department and nobody actually able to assist.

I have been a client for more than 10 years and in the 10 years I have never had an issue such as this.