No Internet

On the 11th December I complained that my ADSL link is down. I logged the call. Got an SMS on the same day from telkom saying that the call is resolved. I never read the whole SMS and the logged a call with Afrihost again. Since then I had communication with 7 different agents. What ****es me off is that each agent runs me through troubleshooting tips and I from the start told them that it's a line issue as this has happened on numerous occasions. This didn't help kept on getting emails from agents to reset this test this etc. I sent the router to my friend and it was working fine even after telling the agents this they still sent me troubleshooting tips. The call eventually got escalated to telkom like i said it should in the first place. So yesterday I get another resolved SMS from telkom but I never spoke to anybody from telkom. Can I please get this sorted asap as I only had bad experiences with my ADSL and its getting worse. It's the 23rd Dec and I'm still sitting without internet. Telkom didn't come around at all. I'm so frustrated. And I'm not going to pay for internet for the days it's has been down. Can a manager please give me a call.