LV
Lynette V
1 reviews | Active since May 2015
07 Jul 2015, 18:18
No internet
Ive been struggling for more than a month to get my afrihost account to work. They are deducting money from our account but the inernet is t working. The Telkom line is working, the ADSL line is working and we have had 2 different routers. Nobody on the call centre can help me. Telkom has been at my house 3 times and they showed me that the line is working on their systems. Please can someone who knows what they are doing contact me. I have spoken to several consultants but nobody seems to know what to do. Thank you
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Afrihost.com's replyOfficial
08 Jul 2015, 19:02Hello Lynette Viljoen,
Thanks for taking our call earlier.
After doing some troubleshooting the issue seems to be with the line itself here, we'll wait to hear back from our regarding this. Sorry it's taken this long to have this sorted out - I have credited your account for the unused data in the mean time.
Have a great evening.
Regards
The Afrihost team
Thanks for taking our call earlier.
After doing some troubleshooting the issue seems to be with the line itself here, we'll wait to hear back from our regarding this. Sorry it's taken this long to have this sorted out - I have credited your account for the unused data in the mean time.
Have a great evening.
Regards
The Afrihost team
Best regards,
Afrihost.com's reply08 Jul 2015, 19:02
Official
Hello Lynette Viljoen,
Thanks for taking our call earlier.
After doing some troubleshooting the issue seems to be with the line itself here, we'll wait to hear back from our regarding this. Sorry it's taken this long to have this sorted out - I have credited your account for the unused data in the mean time.
Have a great evening.
Regards
The Afrihost team
Thanks for taking our call earlier.
After doing some troubleshooting the issue seems to be with the line itself here, we'll wait to hear back from our regarding this. Sorry it's taken this long to have this sorted out - I have credited your account for the unused data in the mean time.
Have a great evening.
Regards
The Afrihost team
Best regards,