No help whatsoever

We signed up with Afrihost for a the Michelle's Fibre on 3 September 2019. We did a follow up with them 3 weeks later and was advised there was a back log. On 21 October we called Afrihost again and completed whatever was necessary and was told it takes about a week to be installed.

In the 6 November we called Afrihost again wanting to know when they will be installing the Fibre, we were then told they will email us with an update. We then called on the 7 November and was placed on hold for 12 minutes. The consultant advised us that Mitchell's Fibre is the hold up apparently they cannot give us an ETA.

We are still waiting on a response. There are neighbors who app**** after us and have their Fibre already.