No help from call centre agent !! She just logs off!!

I recently connected to this service and needed to top up my fixed LTE account. My data ran out and I required to urgently top up on 25/11/2018. They send very regular but highly inaccurate e-mails on how to top, without mentioning that you need to submit a copy of your ID again before one can top up. I interacted with Blessing the call center agent via WhatApp, which was an experience of sheer incompetence. She logged off before I could send her the code to proceed with topping up my account, knowing that she was assisting other customers whilst keeping me waiting in the process. It seems quite obvious that Afrihost does not need my business anymore as their call center agents suggests, more especially when I urgently need assistance to conduct urgent business matters using their LTE services. I will be cancelling this account and migrating to another more reliable and competent internet service provider.