No help from Afrihost

Good Evening.

It pains me to email about the same issue since 1 June 2020. I have had to purchase Mobile Data due to a faulty Router that Afrihost supp****. I have had no internet access, other than a direct connection through the LAN.

I have Reset, Rebooted and Updated Firmware of the router to no success. I complained, then they took money out of my bank account for a Router Collection I didn’t authorize. I asked countlessly is the collection includes an exchange; as I would not have internet if it’s taken. I received no response. Then their Agent: Sinhle; was so rude on emails. When I call the Other support agents via phone, they fully understand my concern and also agree that the router is faulty, and should be tested.

What is more insane is that I will be billed a Full month’s service, but I’ve spent over R500 purchasing Mobile data just so that I can keep my job during these tough times.

Can somebody, anybody out there follow up? I feel helpless and deeply pained!!

Moey Mohapi Contact: (+27) 73 ***