No form of support AT ALL. Client service?

Our phone lines went dead on the 6th of Feb. Lines ****** as per usual. My neighbor & the entire area was down until about the 13th of Feb. However, around the 17th of Feb, my phone line had issues again. What is strange at the moment is my line keeps coming up (i.e. router syncing, dialtone ringing) and then dies again (no line whatsoever). My neihbor's line is fine. Telkoms system isn't allowing me to log a fault, because the fault from the 6th is STILL OPEN.<br> <br> In desperation I tried turning to you for help, to no avail. I tried using your Live Chat support, there is a bug preventing me from even starting a live chat. I logged a support ticket through my client zone on Friday. ZERO response as of yet. Last year my lines got crossed & it took me 3 months & one of your HelloPeter people to sit on Telkoms managers heads. My lines got crossed again in Dec & I logged it through you guys as well. STILL waiting for a response.<br> <br> Im at my wits end & you are showing 0 support. My friend who is also an Afrihost client is also waiting more than a week for a response on 2 separate issues from you. What are we paying for? 0 support from Telkom I expect, but your claim to fame is client service.