No Fibre or Customer Service for a WEEK

I'm writing this Hello Peter review with the hope that @Afrihost will actually escalate the query to a person higher than a Call Centre consultant. I have been without fibre for a week, they keep telling me that the ticket has been logged and escalated but no feedback, no technician is coming out, I cannot contact Vuma Tel directly and they are not escalating my query to a higher level within the company. The issue is critical, costly and causes extremely discomfort, as one could expect and still no sense of urgency to correct / help me or even just give me feedback. Why should it come to this?