No Fibre, Full Charge Ahead

I have been a longstanding fan of Afrihost but my most recent interactions have been nothing short of frustrating disappointment with a lack of ownership when it comes to customer experience because of their infrastructure partner Vumatel's inability to produce a quote for restoring a fibre line (12 days and counting) so that I can enjoy a service I am currently not receiving but continuing to pay for.

Afrihost's complete exposure to the lack of service delivery and operational inefficiencies at Vumatel make me question my loyalty to their service offering. Rudzani, Maisela, Thato, Lusani and Boitumelo have been incredibly understanding but completely ineffective in their ability to restore my fibre - let's see if Service Manager Serge from Vumatel will get the latest "escalation" and deliver a service (or lack there of) I am continuing to pay for...