No Fibre for more than a month!

We ordered a fibre package on the 27th of August. In our area it is fulfilled through OpenServe. We already have an OTN in the house. The final connection only needed to happen and the line activated. OpenServe arrived in the first week already to do the final connection but for some reason had the wrong address linked to the activation and could therefore not activate the line. They promised to be back in the following week to finish the job. We have not heard anything back for a month now. I've contacted OpenServe and they keep referring me to the ISP (Afrihost) to rectify the problem. I have logged multple queries with Afrihost and EVERY time I'm informed that the problem has been escalated and it will be resovled in the next few days. This has been going on for the past 4 weeks now. The router has been delived already and we can't open an internet account with any other ISP since the package with Afrihost has already been ordered. This is really causing a lot of problems sonce we have to use mobile data to get by at the moment. PLEASE can this be escalated to the CORRECT people and resolved ASAP. Highly disappointed. This is the first time I've had a bad experience with Afrihost