No fibre for 6 weeks & still no solution

Towards the end of July the fibre at our home stopped working. After a number of calls to the support number I was told there was a line fault and I received a fault number (GJT- ********** 4). Days went by without help. Eventually I managed to get through to someone at the call centre. They said the line had been fixed but then were not able to get my internet working. Again days later I managed to get hold of someone who confirmed that the line was still faulty.

Subsequent to that I have had a number of emails with the support@afrihost but basically they told me 2 weeks ago that they are waiting for feedback and will let me know. They promised feedback in 48 hours. I am still waiting.

After countless calls to the call centre, smses to their support number and emails, I am still in the same position I was almost 6 weeks ago - no internet!!!

I have asked if I can speak to someone more senior who can actually explain what is happening but I have been told that I need to go through the support line. On any given day the waiting time is around 30 minutes. Over the last week I have stopped receing replies to my emails.

This is absolutely ridiculous that I still have not been able to get a straight answer around the problem and when it will be fixed.