No Fibre connectivity and no answers to ticket HXY-***0

I pre-ordered a fibre modem about 2 months agi. This arrived quickly - Yipeee. Fibre then came live in our neighbourhood last week.

The installation was done promptly by Vumatel. They plugged all in and said I should wait till a green light stops flickering and then contact my ISP (Afrihost) for the password. About an hour later (about 12h00 on Friday 8 September) I emailed Afrihost to say I am connected and what is the procedure and Password. [I received their response email only yesterday (Sunday at 7:15am)].

Because I was eager to connect, I called Afrihost at about 12h00 on Friday. After hanging on fro about 20 mins, a friendly guy tried for 40 mins to get me connected - no luck as I could not get the IP address to connect. We tried all sortsof things and nothing worked.After 61 minutes he said he will escalate it. I have not heard about that since.

The email received on Sunday stated that I need to https://clientzone.afrihost.com/fibre-activate and enter ny Afrihost Clientzone username and password. I did this and I got a message that says "Whhoops - contact Support"

Today I got another email telling me exactly what the Sunday email told me.

I once again logged a ticket on their ticket system - the problem is that no-one responds to those tickets.

I have now gone as far as asking how do I cancel as since the 'excalation"of the problem on Friday, not a single person contacted me to find a solution.

If you go onto their website and click on "Please call me", then you are told the facility does not work.

After having been a staunch supporter in our community for people to use Afrihost for fibre, and client of Afrihost for years previously, it is clear that support dont mean much in reality.

I have no clue what to do to get them to connect me!