SB
Shaun B
1 reviews | Active since Nov 2012
26 Feb 2015, 20:58
No feedback on ADSL
I have been having problems with very poor ADSL connection for several weeks. An issue was logged, but there was no improvement. Last Thursday evening Stephan said they would need to follow-up with a Telkom technician and there would be feedback by Friday afternoon.<br> <br> There has still been no feedback on why the line is not working, and I am effectively paying for a service that works only 20% of the time at best.
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Afrihost.com's replyOfficial
27 Feb 2015, 14:33Hello ShaunBarlow,
We are truly sorry to hear that you have been battling with this.
One of our specialist support team members will be in touch with you to try to bring this query to a close as quickly as possible. The team member concerned will be dedicated to your query until resolution and will stay in contact with you until this is done.
Again, we sincerely apologise for the poor experience you are having.
Kind regards
The Afrihost Team
We are truly sorry to hear that you have been battling with this.
One of our specialist support team members will be in touch with you to try to bring this query to a close as quickly as possible. The team member concerned will be dedicated to your query until resolution and will stay in contact with you until this is done.
Again, we sincerely apologise for the poor experience you are having.
Kind regards
The Afrihost Team
Afrihost.com's reply27 Feb 2015, 14:33
Official
Hello ShaunBarlow,
We are truly sorry to hear that you have been battling with this.
One of our specialist support team members will be in touch with you to try to bring this query to a close as quickly as possible. The team member concerned will be dedicated to your query until resolution and will stay in contact with you until this is done.
Again, we sincerely apologise for the poor experience you are having.
Kind regards
The Afrihost Team
We are truly sorry to hear that you have been battling with this.
One of our specialist support team members will be in touch with you to try to bring this query to a close as quickly as possible. The team member concerned will be dedicated to your query until resolution and will stay in contact with you until this is done.
Again, we sincerely apologise for the poor experience you are having.
Kind regards
The Afrihost Team