No feedback from Afrihost/Vumatel on ticket progress.

Other than my fiber line going down way too often (probably more vumatel), I never receive feedback about the progress of the fix.

I have to periodically enable the fiber connection to check whether it is working. This is an absolute pain since I have to switch from my backup line.

The other option, as confirmed by an afrihost csr, is to keep contacting afrihost.

I would imagine that it cannot be too hard to simply inform a client once the ticket has been closed.