1 reviews | Active since Feb 2015
No feedback from AfriHost - Twice.
I previously went to the AfriHost Head Office to try and get a few issues resolved, as calling them is absolutely useless. I spoke to one of the support agents who undertook to resolve my issues, including a refund, logging a call with Telkom for not provide the purchased bandwidth and then to activate the AfriHost + service.<br> Some weeks later the issues had not been resolved and the benefits of the + bundle were not provided. After numerous emails, resolution was not received nor decent feedback provided.<br> I then went to their office again and met with the supervisor (Jabulani) and raised the same concerns. He undertook to get these resolved and provide regular feedback.<br> To date (nearly four weeks later!!), no resolution has been received from Jabulani or any other representative at AfriHost in terms of the four issues raised. No correspondence has been received either despite Jabulani stating that he would provide regular feedback.<br> I believe that the client service I have received from AfriHost is pathetic. I previously also emailed their CEO and not even he bothered to respond to my email!
We apologise for really poor experience you had with us.
Thank you for taking the time to chat with us. As per our correspondence, we will try our best to follow up and resolve the problem you have had with your DSL line.
We apologise for the frustration you have had over the past few months. You can contact us at *** if you have any further concerns.
Regards
The Afrihost Team
We apologise for really poor experience you had with us.
Thank you for taking the time to chat with us. As per our correspondence, we will try our best to follow up and resolve the problem you have had with your DSL line.
We apologise for the frustration you have had over the past few months. You can contact us at *** if you have any further concerns.
Regards
The Afrihost Team
