No feedback after speaking with consultans as promised

I've been a loyal customer for Afrihost for a year with no issues regarding my previous LTE package. I've signed up for another fixed LTE package and an extra sim On the 25th Nov. My payment has been verified on the 27th of Nov. I've followed up via callcenter consultants on the 29th,30th Nov and today the 3rd of Dec. Each and every consultant made a promise to give me a status update on my order either via email or via updat on their app to no avail. Keeping the client in the loop needs to be a priority. I'm not talking about the generic automated replies via Email.