DS
Delucia S
1 reviews | Active since Oct 2015
05 Oct 2015, 14:22
NO FEEDBACK
Our internet has been off for more than a week-10 days to be exact. Afrihost has ensured me that the problem will be sorted out within 2-3 days-I am still waiting. When I tried phoning them last week, I could not get through. I've emailed them again this morning (08:08) but have still not heard anything back. I am furious to say the least.!!!
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Afrihost.com's replyOfficial
05 Oct 2015, 16:20Hello Delucia1,
Our sincere apologies for the prolonged downtime here. We can see that there's an area wide Telkom fault which is causing the issue with your DSL line.
We'll be escalating this with Telkom as often as possible to ensure a speedy fix. By the looks of things we requested an escalation around this earlier today. Once resolved we'll gladly review a credit for the downtime.
Regards
The Afrihost team
Our sincere apologies for the prolonged downtime here. We can see that there's an area wide Telkom fault which is causing the issue with your DSL line.
We'll be escalating this with Telkom as often as possible to ensure a speedy fix. By the looks of things we requested an escalation around this earlier today. Once resolved we'll gladly review a credit for the downtime.
Regards
The Afrihost team
Best regards,
Afrihost.com's reply05 Oct 2015, 16:20
Official
Hello Delucia1,
Our sincere apologies for the prolonged downtime here. We can see that there's an area wide Telkom fault which is causing the issue with your DSL line.
We'll be escalating this with Telkom as often as possible to ensure a speedy fix. By the looks of things we requested an escalation around this earlier today. Once resolved we'll gladly review a credit for the downtime.
Regards
The Afrihost team
Our sincere apologies for the prolonged downtime here. We can see that there's an area wide Telkom fault which is causing the issue with your DSL line.
We'll be escalating this with Telkom as often as possible to ensure a speedy fix. By the looks of things we requested an escalation around this earlier today. Once resolved we'll gladly review a credit for the downtime.
Regards
The Afrihost team
Best regards,