No customer support, care or feedback that matters

They are amazing at responding to the initial complaints as to not look all douchie, but as soon as it is in the system, everything falls apart. I have the Rain LTA-A service. It ran without issue for three months till Mid January, it started being slow and towards the end of Jan from the 25th it basically came to a halt. 1mb's for an advanced LTE-A service supposedly 25-50MB. Their excuse, they are only the middle man and awaiting an update from their provider, Do they not have a SLA/OLA/UA with their providers .... They clearly only care about the money and not the customer. As soon as we get fibre in two months I am cancelling with Afrihost and moving to an alternate provider. Its so sad, they used to be the best and now people are rating MWEB better, which says a lot.