No customer service

Being friendly on the phone is not the only factor for amazing customer service. I am so disappointed, I have upgraded my fibre to 100Mbps since the upgrade i have done multiple tests and all come backing showing a result of no more than 20Mbps which was my previous speed, yet I have been charged for the 100Mbps and the details on my client zone page show the speed of 100Mbps. I have filed a ticket and 3 days later no response what so ever. This also happened when I reported a latency issue was promised a call back multiple times and months later no one has followed up. I have even given up chasing after Afrihost.