JB
Jody B
1 reviews | Active since Sept 2009
25 May 2015, 19:14
No customer service
Logged a call regarding bad line upload speed. Ticket logged: CXY-***4. Asked 4 times that someone call me. 2 days and I am still waiting for a call. Logged another call asking customer service to call me: THL-***0. Once again, nothing!! <br> Something rotten with this ISP. Service has gone downhill fast!
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Afrihost.com's replyOfficial
26 May 2015, 10:49Hello Jailes,
Sincerely sorry about the poor experience seen here. Looking at the ticket we could have definitely made a better effort than what we did.
I've tried getting in touch with you via phone but haven't been successful. I've sent you a mail where we can troubleshoot the slow upload speeds from there. It's a bit hard to say outright, without looking at tests, where the issue lies.
I hope we can put this behind us and move forward to a better relationship :)
Regards
The Afrihost team
Sincerely sorry about the poor experience seen here. Looking at the ticket we could have definitely made a better effort than what we did.
I've tried getting in touch with you via phone but haven't been successful. I've sent you a mail where we can troubleshoot the slow upload speeds from there. It's a bit hard to say outright, without looking at tests, where the issue lies.
I hope we can put this behind us and move forward to a better relationship :)
Regards
The Afrihost team
Afrihost.com's reply26 May 2015, 10:49
Official
Hello Jailes,
Sincerely sorry about the poor experience seen here. Looking at the ticket we could have definitely made a better effort than what we did.
I've tried getting in touch with you via phone but haven't been successful. I've sent you a mail where we can troubleshoot the slow upload speeds from there. It's a bit hard to say outright, without looking at tests, where the issue lies.
I hope we can put this behind us and move forward to a better relationship :)
Regards
The Afrihost team
Sincerely sorry about the poor experience seen here. Looking at the ticket we could have definitely made a better effort than what we did.
I've tried getting in touch with you via phone but haven't been successful. I've sent you a mail where we can troubleshoot the slow upload speeds from there. It's a bit hard to say outright, without looking at tests, where the issue lies.
I hope we can put this behind us and move forward to a better relationship :)
Regards
The Afrihost team