No Customer retention

I have some ups and downs with the ISP but they are usually good at sorting out issues. <br> <br> This time they have dropped the ball. I moved house, used about 7% of my cap on the account and needed to move my telkom line.<br> <br> I was told it would take a day to move the line from Afrihost back to telkom. This took over a week to do with them telling me it would take 2 days then 5 days. So for the majority of the month I did not have adsl and still don't, yet they still wanted to charge me for non use. I asked them about this and they ignored me completely.<br> <br> It seems they have grown to big to care about the client in the least. I am now canceling my account as they just don't give a damn about myself. And I was with them almost 5 years!!!!<br>