JB
JG B

1 reviews | Active since Feb 2019

06 Mar 2019, 11:25

No contract, ONE HUGE CATCH!! Please avoid them!!

I signed up for an Afrihost LTE package in middle December 2018 with the SIM ONLY option, since I have my own router. They advertise that it is a month to month contract and that you can cancel at any time. In their own words: No contract, no catch. HOWEVER when my sevice in Seapoint was absolutely POOR, I cancelled my contract in February 2019. Then I received an invoice from them, stating that I need to pay them R999 in cancellation fees. I immediately contacted them, and a consultant rep**** that it is because they have to recover the LTE router that they gave me. I did NOT take the router option as I have my own. I rep**** and then the consultant changed his story. Now suddenly it is because of the promotional data that I received in December. Funny thing, the month to month contract is for R219 a month. But they want to charge me R999 for one month’s promotional data. And I only signed up in middle December, not even using it for the whole month. Them they were quick to state that if you CANCEL WITHIN 6 MONTHS, you have to pay cancellation fees! This is absolutely FALSE ADVERTISING, since they advertised it for a month to month basis and a person can cancel at any time! PLEASE DON’T SiGN UP FOR THEIR POOR SERVICE AND FALSE ADVERTISING!!!

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Replies (2)
JB
JG B's update06 Mar 2019, 11:30
Reviewer Update
Just to add to this, I then asked the consultant to rather continue my contract, than charge me this hefty cancellation fee. I mean do to calculation. If I continue to pay for another 3 months and then cancel, avoiding the cancellation fee, I only pay another R657 and at least get some kind of **** service, instead of a R999 cancellation fee with no service at all!!
JB
JG B's update06 Mar 2019, 11:32
Reviewer Update
And the consultant went quiet.. I followed up asking him if I can do that... Still no reply after 2 days. And the debit order for the R999 goes off today. Mmmm...