No Connectivity for Two Weeks – Extremely Poor Service

This is the first time I’ve ever lodged a public complaint, which shows just how frustrated I am. We’ve had no internet connectivity for almost two weeks. Multiple tickets have been logged, only to be closed or “escalated” with no resolution. After continuous follow‑ups, a technician appointment was finally scheduled for today. I rearranged my work commitments to be at home — only for the technician not to arrive, with no communication or explanation. To add insult to injury, Afrihost still expects another month’s payment if I cancel, despite the fact that no service is being delivered. I've now selected the one-month free option when cancelling. Let’s see if Afrihost can fix this and restore some confidence.