No connectivity for more than 72 hours - Work from Home User

No connectivity for more than 72 hours, logged my issue with them on the Friday, continually checked in daily for an update, no one able to offer even a plausible explanation or ETA.I find they only logged my issue with fibre backbone provider midday on Monday. They are unwilling to escalate my issue or allow me to speak to a manager in their business. Call center agent advise they don’t have a legal department I can escalate with. Next port of call is to rather use the backbone fibre provider as ISP. I am done with this organisation they are truly unprofessional and unwilling to support individual home-based users.