No Connection. No Help. No Assistance. The Worst!

I had fibre installed, router delivered and configurations emailed to me. After fibre was installed, the router was red, and I was told it may take 24 hours to be activated. 10 days later of non stop back and forth with Afrihost on WhatsApp and email, I was still not connected. They absolutely refused to send over a technician to come and assist us, they kept giving us instructions remotely. We are the third world country and this whole company thinks its smart to operate remotely with no help to clients, who like my mother are retired. I explained that I work in another city and that my mother is on her own in Joburg, and they said I should nominate someone close by to assist my mother. I then said I want to cancell and they told me I would be charged a cancellation fee. I had to then fight this too with endless back and forths because I cancelled due to no connection from their side, and not because I was simply choosing to. This company has good and patient online agents, but the entire systems put in place to operate the business are thee worst. Afrihost needs to dispatch technicians to their clients because as a country, we are far from operating services remotely.